Key performance indicators- KPIs
Course Description
COURSE DESCRIPTION
In this course participants will discover the world of KPIs, their types, uses and how they relate to each aspect of the business. They will master the step-by-step approach to developing the right KPIs and the proper dashboards or scorecards needed for monitoring and reporting these KPIs to their line managers.
Target Audience
All managers and senior professionals who are involved in influencing, formulating or supporting the long-term planning and strategy of their department or organization, as well as those who are responsible for linking, measuring and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard course managers, business unit and department managers and business analysts.
COURSE OUTLINE
- Explaining KPIs and Their Crucial Role in Managing Performance
- Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
- Defining Effective KPIs to Address the Needs of All Key Stakeholders
- Differentiating Between Types of KPIs and Their Cause-Effect Relationships
- Spotting Problems with KPI Measurement Systems and Identifying Solutions
- Evaluating Your Existing KPI Measurement System for Enhancement Opportunities
- Using KPIs in Different Management Areas to Target Performance Plans
- Defining Financial KPIs to Measure Outcome-Based Goals
- Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence
- Defining Product and Service Quality KPIs that Target Optimal Industry Standards
- The Eight Dimensions of Quality
- Defining Process and Operational Efficiency KPIs that Drive Internal Activities
- Measuring Society Results that Ensure Sustainability
- Defining Human Capital Performance and Satisfaction KPIs that Support a High-Performance Culture
- Components of Employee Satisfaction Surveys
- The Employee Satisfaction Index
- The Learning and Growth Measurement Framework
- Learning, Innovation and Growth KPIs
- Gaining Senior Team Commitment to Drive Execution and Show Commitment
- Establishing a Winning KPI Team That is Diverse and Complementary in Skills
- Embedding a Results-Oriented Culture for the KPI Project
- Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
- Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
- Facilitating the Use of KPIs by Teams in their Working Environments
- Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures
- KPI Data Sheets as an Essential Tool for Managing KPIs
- Types of Performance Dashboards
- Types of KPI Cascading
- Linking KPIs to Strategy to Ensure Measurement of the Right Things at the Right Time
- Designing the Interlinked KPI Measurement System
- Benchmarking and Developing Inspiring Targets
- Collecting and Analyzing KPI Measurement Data
- Evidence Collection and Criteria
- Reporting KPI Results Using Dashboards that Fit Management’s Expectations
- Boosting Performance-Based on Achieved Results
الشروط والأحكام
- سيعقد البرنامج التدريبي في مكان محدد مسبقًا.
- يُطلب إيداع مبلغ عند الحجز من قبل الأفراد.
- يجب دفع أي رصيد متبقي قبل بدء الدورة.