This course is for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’. It is designed to help you manage your own feelings and behavior while looking after your customers. It’s will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

You’ll get the skills to develop customer loyalty and we’ll teach you how to take care of yourself and feel confident in any customer situation.

Course Objectives

• Defining Good Customer Service
• Finding the “Human Moment”
• Gaining Confidence
• Delivering a Positive Experience
• Advanced Listening and Responding
• Building Customer Loyalty
• Personalizing Customer Relationships
• Difficult, Rude or Indifferent Customers
• Make the Customer’s View Work for You
• Caring for Yourself