This engaging course outlines the concept of Emotional Intelligence, explains why it is important for personal and professional development, and describes how to apply the ideas to assess and improve your own confidence and performance by developing your EI.  Emotional Intelligence is a set of aptitudes which determine how well you handle yourself in life, and how well you are able to understand and get on with others.

In an ever-more complex and demanding world, technical expertise – knowing how to do your job – is not enough. We are all experiencing higher demand, more stress, and more fluid working relationships. Now we can all do with being more proactive, engaging with others, and learning how to manage our own energy levels, our relationships, and other people.

The skills of Emotional Intelligence show you how to do these things and how to develop the insight and confidence to handle your own and others’ expectations and emotions effectively.

Emotional Intelligence is based on a set of learn-able skills. It is backed up by a huge body of research which shows that these skills can help you to:

• Get on better with others
• Communicate more effectively
• Make better decisions
• Handle stress and pressure
• Motivate yourself
• Reduce anxiety
• Manage others more effectively
• You’ll also learn why EI is now seen as the defining characteristic among successful managers and leaders.